Free shipping on orders of £50.00 and over.
Free shipping on orders of £50.00 and over.
Signed in as:
filler@godaddy.com
Effective Date: January 2025
Business Name: The Moon and Star
Website: www.themoonandstar.co.uk
1. Acceptance of Terms
By accessing and using this website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other applicable laws. If you do not agree to these terms, please do not use our site.
2. Products and Services
We offer handcrafted natural products, beeswax candles, and resin art. All products are made in small batches, and variations may occur. Product descriptions, pricing, and availability are subject to change without notice.
3. Orders and Payment
We reserve the right to refuse or cancel orders at our sole discretion. All payments must be completed at the time of purchase. We accept payment via PayPal.
4. Shipping and Returns
We ship domestically (UK only). Shipping times are estimates and may vary. Returns are accepted within 7 days of delivery for unused products in original un-opened condition. Custom resin art or personalized items are non-refundable unless damaged in transit.
Returns Policy
Due to the nature of our products and in compliance with health and hygiene regulations, we do not accept returns of opened or unopened products. This includes, but is not limited to, skincare products, soaps, body balms, and any item intended for personal use.
We take great care in ensuring all products are packaged safely and arrive in excellent condition. If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order number so we can resolve the issue.
Custom Items
Custom or personalized resin art is non-refundable and non-returnable, unless damaged in transit.
5. Intellectual Property
All content on this website, including but not limited to images, product descriptions, logos, and designs, is the property of The Moon and Star, The Candle Bee and is protected by copyright laws.
Registered Trademarks
These names, logos, and associated designs are registered trademarks and may not be used, copied, or reproduced without our express written permission.
6. Copyright
All written content, photographs, and product designs on this website are © The Moon and Star & The Candle Bee 2025. All rights reserved. Any unauthorized use, reproduction, or distribution is strictly prohibited.
7. User Conduct
You agree not to use our website for any unlawful purpose, to violate any laws, or to infringe upon our intellectual property rights or the rights of others.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. All products are provided "as is" without warranties of any kind unless stated otherwise.
9. Privacy
Please refer to our Privacy Policy page for information on how we collect, use, and protect your personal information.
10. Governing Law
These Terms are governed by the laws of United Kingdom, without regard to conflict of law principles.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the effective date. Continued use of the site after any changes constitutes your acceptance of the new Terms.
12. Product Liability and Allergy Disclaimer
Our natural products are made using high-quality, carefully sourced ingredients. However, skin sensitivity and allergies vary from person to person. Customers are advised to perform a patch test before using any product on a larger area of the body. To perform a patch test, apply a small amount of the product to a discreet area of skin and wait 24 hours to ensure no irritation or allergic reaction occurs.
By purchasing and using our products, you acknowledge that it is your responsibility to test for allergic reactions or sensitivities and to discontinue use if any adverse reaction occurs. We are not liable for any individual reaction to any particular ingredient.
If you have a known allergy or sensitivity to any listed ingredients, do not use the product. If you are uncertain, consult with a healthcare professional before use.
Our products are for external use only unless specifically indicated otherwise.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: deborahaharper@hotmail.com
Mailing Address: D A Harper, Glen View Bungalow, Gwernesney, Usk, NP151HF, UK
We ship domestically (UK only). Shipping times are estimated at checkout and may vary due to carrier schedules, holidays, or unforeseen delays. You will receive a tracking number once your order has been dispatched.
Returns Policy
Due to the nature of our handcrafted products and in accordance with health and hygiene regulations, we do not accept returns of opened or unopened products. This includes all body products, beeswax items, and any other items intended for personal use.
Please ensure you review your order carefully before finalizing your purchase. If you have any questions about a product, feel free to contact us before placing an order.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receiving your order. Provide your order number, a description of the issue, and clear photos of the item and packaging. We will review your claim and, if approved, issue a replacement or refund.
Custom and Personalized Items
Custom or personalized resin art pieces are non-returnable and non-refundable, unless damaged in transit. Each custom piece is unique and made to order; minor variations are part of the artistic process and are not considered defects.
Non-Refundable Deposit
All custom orders require a non-refundable deposit, which must be paid upfront to secure your order. This deposit covers materials, design time, and scheduling. The balance is due upon completion, prior to shipping or delivery. If the customer cancels the order after the deposit has been paid, the deposit will not be refunded under any circumstances.
Refund Policy
Refunds are issued only in the following cases:
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Note: We reserve the right to deny a refund if we determine that the product has been used, tampered with, or if your claim falls outside the timeframe outlined above.